1. Where do you ship to?

We currently offer shipping to multiple countries worldwide. During checkout, you will see the available shipping options for your location. If your country is not listed, please contact us for assistance.

2. How long does shipping take?

Shipping times vary based on your location and the selected shipping method:

• Standard Shipping: 5-20 business days (varies by destination)
• Express Shipping: Available for select locations, delivery time varies

Orders are usually processed and prepared for shipment within 1-3 business days before they are shipped. Once your order is dispatched, you will receive a tracking number via email.

3. How much does shipping cost?

Shipping fees are calculated at checkout based on your location and the chosen shipping method. We may offer free shipping on orders over a certain amount—please check our website for any active promotions.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to check the real-time status of your shipment. If you have any issues tracking your order, feel free to contact our customer support team.

5. Do you offer international shipping?

Yes, we ship internationally. However, delivery times and costs may vary depending on the destination. Please note that customs fees or import taxes (if applicable) are the responsibility of the customer.

6. Will I have to pay customs duties or import taxes?

For international orders, customs duties or import taxes may be applied depending on your country’s regulations. These charges are not included in our pricing and must be paid by the recipient upon arrival. We recommend checking with your local customs office for details.

7. What if my package is delayed or lost?

If your order is significantly delayed, please check your tracking information first. If there is no update or your package appears lost, contact us at [email protected], and we will assist you in resolving the issue.

8. What should I do if I receive a damaged package?

We take great care in packaging our products securely. However, if your package arrives damaged, please contact us within 48 hours of receiving it. Provide clear photos of the damaged product and packaging, and we will arrange a replacement or refund.

9. Can I change my shipping address after placing an order?

If your order has not yet been shipped, we may be able to update your shipping address. Please contact us as soon as possible to request a change. However, once the order has been dispatched, we are unable to modify the address.

10. What if I entered the wrong shipping address?

If an incorrect address was provided, we are not responsible for lost or misdelivered packages. Please double-check your shipping details before confirming your order. If your order has not yet shipped, contact us immediately, and we will do our best to update the address.

11. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14-30 days from the date of delivery. Please note that returned items must be in their original condition and packaging. For more details on how to initiate a return, please contact us.

Need Help?

If you have any further questions about shipping, delivery, or returns, feel free to contact our customer service team at [email protected]. We are happy to assist you!